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Consumer rights: FCCPC begins probe of Pay TV companies

The Federal Competition & Consumer Protection Commission (FCCPC) has opened an investigation into the conduct of dominant Pay TV service providers.

Babatunde Irukera, the Chief Executive Officer, made this known in a statement made available to DAILY POST on Tuesday.

He disclosed that the probe followed credible information, public announcements by operators, and consumer perception analytics.

Irukera said in the past 24 months, the FCCPC has conducted an investigation, pursued legal action in court, secured an injunction pre-empting price increase, entered specific orders regarding a provider, engaged in periodic surveillance and monitoring, and inquired into a purported tax increase by at least one provider.

The statement explained that the probe was to address the commission’s concerns and publicly expressed consumer dissatisfaction with Pay TV services.

The scope of the inquiry includes unfair dealings, unreasonable and manifestly unjust contract terms, abuse of market power, colourable pricing practices and other otherwise obnoxious or illegal conduct.

FCCPC advised operators invited to familiarize themselves with the FCCPA and statutory clarifications of their obligations to the FCCPC under S.104 in addition to, and or irrespective of any obligations to other regulators.

“The Commission will continue to pursue initiatives and efforts that promote and ensure fairness to all”, Irukera assured.

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